System Trust

1. Front Matter

   Pages I-XVI

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2. Introduction

   • Patrick Sumpf

   Pages 1-13

3. Trust in Systems

   • Patrick Sumpf

   Pages 15-39

4. System References

   • Patrick Sumpf

   Pages 41-67

5. Conditions and Consequences of Trust in Systems

   • Patrick Sumpf

   Pages 69-95

6. Toward an ‘Architecture of Trust’

   • Patrick Sumpf

   Pages 97-135

7. Case Study: Trust in the Energy System

   • Patrick Sumpf

   Pages 137-217

8. Conclusions

   • Patrick Sumpf

   Pages 219-235

9. Back Matter

   Pages 237-250

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Frequently enabled by digitalization, great transformations are taking place in socio-technical systems such as energy, telecommunications, and mobility. These transformations indicate widespread shifts in societal infrastructure systems, rearranging relations between governments, industries, NGOs, and consumers. In this context, the question of trust in systems – as introduced by sociologists Luhmann, Coleman and Giddens – acquires new urgency, as yet uncommented upon in trust research, or socio-technical systems debates. Focusing on the energy sector, Patrick Sumpf analyzes the meanings of system and trust to develop a framework for both theoretical and empirical research, which is synthesized into an “Architecture of Trust” in systems.   


                

• System Trust
• Systems Theory
• Confidence
• Familiarity
• Acceptance
• Energy Transition
• Smart Grid
• Digitalization
• Content Analysis
• Consumer Interviews

• Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany

  Patrick Sumpf

Patrick Sumpf holds a Dr. phil. in media and communication studies from Mannheim University, Germany. He is a research associate and project lead at the Institute for Technology Assessment and Systems Analysis (ITAS), Karlsruhe Institute of Technology (KIT).

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